Customer FAQ

1.     How do I create an account on your booking platform?

To create an account, click on the "Sign Up" button at the top of our homepage. Follow the prompts to provide your information, including your email address and a password. Once registered, you can start booking accommodations or tickets.


2.     How do I search for accommodations or tickets on your platform?

Use the menu or search bar on our homepage to enter your destination, travel dates, and other preferences. Click the "Search" button, and you'll see a list of available options that match your criteria.


3.     Can I modify or cancel my reservation after booking?

Yes, you can modify or cancel your reservation, depending on the specific policies of the accommodation or event. Log in to your account, go to your bookings, and follow the provided instructions for modifications or cancellations. Be aware that some reservations may have cancellation fees.


4.     How do I know if my booking is confirmed?

After completing your booking, you will receive a confirmation email with all the details of your reservation. You can also check the status of your booking in your account's booking history.


5.     What payment methods are accepted on your platform?

We accept credit card payment only. Our secure, third-party payment provider, Stripe, is renowned for its best practice security measures to protect your information. Using Stripe means our website will not collect or store your credit card information, reducing and protecting your credit card’s digital footprint.


6.     Is my information secure on your platform?

Yes, we take data security seriously. Our platform uses encryption and follows industry best practices to protect your information. We do not sell your information to anyone. 


7.     Are there any additional fees or taxes added to the booking price?

All bookings are to be paid in advance. The booking price will include an additional credit card processing fee of 1.75% of your booking total.  


8.     What should I do if I encounter an issue with my booking or need assistance?

If you encounter any issues or need assistance, please contact our customer support team through the "Contact Us" page on our platform or by using the provided customer support contact information. We're here to help resolve any problems you may face.


9.     Can I request special accommodations, such as a non-smoking room or wheelchair accessibility?

Yes, you can usually specify your special requests during the booking process. These requests are then forwarded to the accommodation provider, who will do their best to accommodate your needs. However, availability may vary.


10.  What happens if the accommodation or event I booked is overbooked or cancelled by the provider?

In the rare event of an overbooking or cancellation by the provider, we will work to find you alternative accommodations or tickets of similar or higher quality, if possible. Your satisfaction and convenience are our priorities.


11.  How do I leave a review or rating for an accommodation or event I've booked?

After your stay or attendance, you will receive an email inviting you to leave a review and rating. You can also log in to your account and find the option to leave feedback in your booking history.


12.  Can I book accommodations or tickets for a group or multiple people at once?

Yes, you can typically book for multiple people in a single reservation. During the booking process, you can specify the number of guests and any special requirements for the group.


13.  How do I access my booking details and itinerary after booking?

Your booking confirmation and itinerary will be emailed to you. Your booking details and itinerary can be accessed by logging into your account. You can view, print, or email your itinerary from there. 


14.  Do you offer discounts or promotions for frequent users or long-term bookings?

Some accommodations or events may offer discounts for long-term stays or repeat bookings. Check the specific details on the listing or send us an email at [email protected] and we will send you the details.


15.  Are there any loyalty or rewards programs for using your platform?

Currently, no, but check our website regularly for information on any available programs and how to participate.